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no problem nelson. seems alot of people are going from incorrect hearsay about roo because of timothy. roo has been running several businesses without issue yet timothy pasillas had a string of failed businesses, using the fake names, false pretenses to gain money, many people after him. so stupid because roo is well known in automotive industry and timothy is only known connected with theft and has a criminal record. such a mess, i saw other links with wrong information about it all too so i will correct them soon.
there are 4 of us here, jun, kimiko, roo and myself. we can send larger images of the wheels on request and like i said, we take payment by credit card, so its secure. we wouldnt be in business for so long if we didnt deliver as promised!
anyways, u can ask me anything on here as well. we are also selling seatrails: http://seatrailfactory.com/
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I had a pretty crappy experience with them.
Bought on eBay as a buy it now was told to fill out an insecure order form on his site which I refused to do. He said email me your CC info (right...) Finally he added a secure certificate and I paid him
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The next day I recieved an email saying one of the wheels was damaged and offered me another set of wheels. Unfortunately nothing else there really tickled my fancy. When I said refund my money please he barely wanted to do so.
It took 3 weeks to refund a payment that took him less than 3 minutes to charge orginally.
At the end of the day I got my money back, after calling and reporting the transaction to my CC company.
Thats my story, and would never consider purchasing from them again.
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Originally posted by eurotrsh View PostI had a pretty crappy experience with them.
Bought on eBay as a buy it now was told to fill out an insecure order form on his site which I refused to do. He said email me your CC info (right...) Finally he added a secure certificate and I paid him.
Originally posted by eurotrsh View PostThe next day I recieved an email saying one of the wheels was damaged and offered me another set of wheels. unfortunately nothing else there really tickled my fancy.
Originally posted by eurotrsh View PostWhen I said refund my money please he barely wanted to do so.
Originally posted by eurotrsh View PostIt took 3 weeks to refund a payment that took him less than 3 minutes to charge orginally.
Originally posted by eurotrsh View PostAt the end of the day I got my money back, after calling and reporting the transaction to my CC company.
it is very easy for people to demonize companies and make complaints but we follow through 100%, not run/hide/ignore customers. if there are ever many customers with same problem, we will change our service to fixLast edited by nao97; 07-21-2010, 11:42 PM.
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Originally posted by implayaz9 View Postwish U guys can get 9.5/10s.. i always check ur website
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manny orders many sets from us and as he mentioned, thought we had some delays while we were moving shop, we deliver. you will never find anyone who order with us and not receive merchandise. the posts on other forum from customers complaining before we have the chance to handle any issue with them. the post every complaint online but don't post concessions we make to them such as partial refund for the unexpected delays or refund of refinishing when we used a local shop in california state to refinish a set. we leave nobody unhelped. if there is a problem that we have responsibility for, we fix it. the president of our japanese office, jun, is really upset at all the accusations from non-customers/hearsay/etc so i am make sure that every link as this is followed up online with 100% fact and not just complaints
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Originally posted by nao97 View Postwe now have 2 secure payment forms with secure certificates.
Originally posted by nao97 View Postso we were honest upfront about an issue. what would you have us do?
Had you explained that my refund would take so long it wouldnt have been such a concern to me as to where my money was.
Its also a little frustrating that there is no phone number in the US to contact you at.
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Judging by the way Roo responds to the accusations...I still wouldn't buy wheels from your company with your own money. This is just my personal preference though. I remember when all the scams were taking place, Roo was showing off his 20k he spent on his ride on his build. Just wondering, did he fix the issues with the previous customers from Fetch VIP? Or did he just blow it off and start a new one? I also remember he was joking about it with his friends on his myspace comment, saying "oh no, people on the internet **** me" or something along those lines....
supercharged GS400
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Originally posted by speedaddict View PostJudging by the way Roo responds to the accusations...I still wouldn't buy wheels from your company with your own money. This is just my personal preference though. I remember when all the scams were taking place, Roo was showing off his 20k he spent on his ride on his build. Just wondering, did he fix the issues with the previous customers from Fetch VIP? Or did he just blow it off and start a new one? I also remember he was joking about it with his friends on his myspace comment, saying "oh no, people on the internet **** me" or something along those lines....
Again buying online is always at your own risk, but I'm sure to ship my shit on time!I drive a HooptiE
OZ TOOLS FOR RENT
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Originally posted by nao97 View Postmanny orders many sets from us and as he mentioned, thought we had some delays while we were moving shop, we deliver. you will never find anyone who order with us and not receive merchandise. the posts on other forum from customers complaining before we have the chance to handle any issue with them. the post every complaint online but don't post concessions we make to them such as partial refund for the unexpected delays or refund of refinishing when we used a local shop in california state to refinish a set. we leave nobody unhelped. if there is a problem that we have responsibility for, we fix it. the president of our japanese office, jun, is really upset at all the accusations from non-customers/hearsay/etc so i am make sure that every link as this is followed up online with 100% fact and not just complaints
Buy @ your own riskI drive a HooptiE
OZ TOOLS FOR RENT
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More complaints that need your help Nao, from another site...show us that you care would ya? PM me and I'll give you the link.
Heres my deal with these people.
I placed an order on wheels with these guys. i paid may 26th by midnight the money was pulled out of my bank and i emailed roo and was told that the wheels will ship out the following monday. On the site it said lips-refinshed [expecting them to be like new since thats what refinishing is]
The following monday came and i got nothing not even an email, so i emailed roo and asked him what was the status with my order he said he would have the tracking shortly. tuesday came and the same thing. a month passes and im still waiting on the tracking by now im 50 emails deep, and he keeps telling me the same thing about the tracking. but he switches up the story and tells me the wheels are still in the container. prior to ordering the wheels i asked him if any of the wheels had any bends or anything so i was prepared before i ordered em, he told me no that they were perfect..
75 emails later i finally get a tracking number,they arrived the 16th of july. as soon as i open the box, the the top wheel had a bent lip the faces had the anodizing cracked everywhere. the other wheels the lips where no where near being refinished. so now im stuck with two options A either refinish them myself or b spend 5-600 on getting them refinished and end up spending alot more on used wheels than i wanted.
Just letting you guys know the deal incase any one is or was planning on ordering wheels from these guys, they are operating under a new name. chokonen ltd co. plz beware.
--papo
supercharged GS400
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