ROTIFORM- This shouldn't be happening...

[M.Burroughs]

It seems as though the situation between Rotiform and Nicolaus has been resolved so I'm going to go on and close this thread. Feel free to email me if need be. mike at stanceworks dot com if anyone has any questions.

-Mike

[motocaddy]

There has never been an issue with strength of our wheels, we have a failure rate of less than .005% on our wheels. In regards to testing, in the last year we have increased the thickness of material used in these "race parts" as well as changing the heat treatment process. We have found this to virtually eliminate any issues with the parts. Potholes though... we haven't found a way to fix those

These particular parts were originally intended for racing vehicles, which is a tough environment. We have found however that stanced/cambered/stretched + the hazards of our city streets has proven to be grueling as well!

Good to hear some improvements are being made, but anything with respect to adding thickness to the barrel? I'm no engineer, but the issues your wheels are having seem to stem from them being a fraction of the thickness of other manufacturers, including other custom wheel builders.

Does the .005% failure rate include the cast wheels? I've had decent exposure to Rotiform 3-piece wheels and observed a failure rate more along the lines of 60-70%.

[gundy315]

These particular parts were originally intended for racing vehicles, which is a tough environment. We have found however that stanced/cambered/stretched + the hazards of our city streets has proven to be grueling as well!

This is a very strange comment, given the fact that, as I type this, your company is listed at the very top of the list of S|W forum sponsors. It seems that a legitimate business would find a way to provide parts that would withstand usage by the very crowd to whom you direct your primary marketing efforts.

[Withers]

that sucks. there's nothing worse than waiting a long ass time for parts and then having them break right after you spend the time/money to get them installed.

[SeanDub]

Sorry to see that bro

[Jason@Rotiform]

So what is being done to improve quality? Whether you care to acknowledge it or not, your wheels are quickly gaining the reputation of being some of the worst in the custom industry.

There has never been an issue with strength of our wheels, we have a failure rate of less than .005% on our wheels. In regards to testing, in the last year we have increased the thickness of material used in these "race parts" as well as changing the heat treatment process. We have found this to virtually eliminate any issues with the parts. Potholes though... we haven't found a way to fix those

These particular parts were originally intended for racing vehicles, which is a tough environment. We have found however that stanced/cambered/stretched + the hazards of our city streets has proven to be grueling as well!

[motocaddy]

So what is being done to improve quality? Whether you care to acknowledge it or not, your wheels are quickly gaining the reputation of being some of the worst in the custom industry.

[Jason@Rotiform]

Good work taking care of it quickly. I know Sean had the same issue that was resolved in a day or so as well

That is the benefit of using USA made parts (other than supporting our local economy). When we do have an issue we can usually act quickly. Sean's was the only other one we have seen break like that. As soon as we get the part back we will inspect it for possible defects.

Back to our normal scheduled stance programming.

[Average_Jerk]

Matt, I know you have a bit of an axe to grind with us but most of the above is just plain not true.

While we don't machine wheels in our building (yet) we do have machinists on our payroll. We also do all of our own assembly as well as source and purchase our own forgings/rim halves/materials.

These rim parts are far from the "cheapest" - in fact they are the most expensive of all of our suppliers for these types of items.

We don't pull any strings to get anything taken down. I this case someone notified me of a customer having a problem - I reached out to him through two different media outlets on a Sunday evening and again on this forum before I returned to the office early Monday morning. I talked to him first thing when I got in and we are over-nighting him a replacement part to be delivered tomorrow. The entire issue was handled in under 24 hours.

Shit happens, parts sometimes break. We try to resolve any issues as quickly and as amicably as possible.

Good work taking care of it quickly. I know Sean had the same issue that was resolved in a day or so as well

[Jason@Rotiform]

Your problem started the day you bought these from rotiform






They dont make a single wheel in house to say that it is not their fault is a false assumption. There are multiple rim halve manufacturers out there and they went with the cheapest because he is a good friend of both of theirs. Which is why Ive seen more of these posts pop up and Rotiform pulls whatever strings they can to get them taken down.

But this is why I import all my parts from Germany takes a little longer for me to get my rim halves but Ive never had this happen in 6 years of buying parts from them so I would say the wait is worth it

Matt, I know you have a bit of an axe to grind with us but most of the above is just plain not true.

While we don't machine wheels in our building (yet) we do have machinists on our payroll. We also do all of our own assembly as well as source and purchase our own forgings/rim halves/materials.

These rim parts are far from the "cheapest" - in fact they are the most expensive of all of our suppliers for these types of items.

We don't pull any strings to get anything taken down. I this case someone notified me of a customer having a problem - I reached out to him through two different media outlets on a Sunday evening and again on this forum before I returned to the office early Monday morning. I talked to him first thing when I got in and we are over-nighting him a replacement part to be delivered tomorrow. The entire issue was handled in under 24 hours.

Shit happens, parts sometimes break. We try to resolve any issues as quickly and as amicably as possible.

[HPG-Matt]

Your problem started the day you bought these from rotiform

Not to defend Rotiform, but I'm almost positive they don't make barrels in house. It's all sourced from a lip/barrel roller (same places that most wheel companies use). Not many people do that kind of work, and places like Rotiform, Memoryfab, HRE, etc etc source their lips from these places. They do vary in degrees of quality, however. I have never ran on a remanufactured barrel before though, only OE BBS stuff. I've used remanufactured lips for the past few years and had no problems though.

Agreed 100%, just wanted to clear that up though because while you're unhappy with Rotiform, they're unhappy with whoever sourced the barrel (I would assume!)

I get my lips (usually) from this place, and they have barrels too. Here's what they have in 16". Granted they are in Germany and shipping takes a couple weeks (at least, depends on customs) but I've been happy with everything thus far.

http://www.titanium-touch.de/shop/in...Aluminium.html

They dont make a single wheel in house to say that it is not their fault is a false assumption. There are multiple rim halve manufacturers out there and they went with the cheapest because he is a good friend of both of theirs. Which is why Ive seen more of these posts pop up and Rotiform pulls whatever strings they can to get them taken down.

But this is why I import all my parts from Germany takes a little longer for me to get my rim halves but Ive never had this happen in 6 years of buying parts from them so I would say the wait is worth it

[motocaddy]

I'm surprised it took this long to figure out how poor the quality is on the Rotaform parts, especially the up-size lips/barrels. I doubt anyone who has actually had dealings with them or their products would ever use them again. It's been disappointing seeing friends spend good money on wheel parts, wait months past the promised date, and receive the wrong order numerous times, only to finally receive paper-thin wheel parts that aren't usable on the street. Then when they crack and break apart from normal use (see above), the response is "sorry, but our products are for race-use only." Rotaform is excellent at marketing their cast China wheels, but I've yet to see them acknowledge in an ad that their multi-piece stuff can't withstand normal street use.

This shouldn't be happening with brand new barrels..... When I ordered them I asked specifically "What happens if the crack", to which the rotiform employee said "They wont" ........

This, to me, is very telling. A LOT of people have been having to buy replacement parts, so it's undeniable that Rotiform knows, from many many failures, that they have a problem with wheel quality yet chooses not to improve the product or inform customers.

[Jason@Rotiform]

I sent them an email and they commented on my IG post. I'm calling them today as soon as they open. I'm still on cut springs, 10" rear.



Crazy. I'm not sure why they would sell a product like that, especially if they are one of the top names in the "scene" for street use. I'm pretty damn sure not that many people are using rotiform for their race cars. Where are you getting your barrels?

Nicolaus, really really sorry about that. Believe me when I say that we stand by our product and we can resolve the problem quickly. PM me your number and I'll call you as soon as I am in the office.

[244Brick]

Tisk Tisk!!! This, makes me not want to consider Rotiform anymore.. Are they using these same out-sourced barrels and lips for their 3-4k+ wheels too and if so, Will i ever buy Rotiforms?...... NO

[Nicolaus Pro]

This is a bummer to see. It definitely shouldn't happen. I know you said you're static, but what's your suspension setup? and how wide is the wheel?

Also have you contacted them yet? That's an important first step in this.

I sent them an email and they commented on my IG post. I'm calling them today as soon as they open. I'm still on cut springs, 10" rear.

not shocking. ive compared the product they buy and resell to many others, and its far thinner in comparison. the upsized bubble parts are even worse being about 1/2 of the thickness when compared to many of the competition. They remind me of the bbs race parts that are only meant for track use

Crazy. I'm not sure why they would sell a product like that, especially if they are one of the top names in the "scene" for street use. I'm pretty damn sure not that many people are using rotiform for their race cars. Where are you getting your barrels?