Originally posted by Back_in_Black
View Post

Originally posted by cblock406
View Post
Originally posted by nsogiba
View Post
Originally posted by 190Evan
View Post

UPDATE
Dealer Trip

So, as stated above, my turbos blew on the 135 while I was on the Rallye

Since I have extended warranty on the car I decided to take it into the dealer. I assumed this process will be painful and time consuming. Maybe I should have taken the stickers off before dropping it off but I had no time.

Tuesday
I got to Stevens Creek BMW and the service advisor I got was amazing. He checked in the car, copied all my extended warranty info and he pushed all the paperwork and even contacted them. He set up an appointment with them and told them the car was in for blown turbos and they diagnosed them as blown turbos as well.
Wednesday
The extended warranty had an adjuster out there the next day. My service advisor helped him out to get any info he needed. The adjuster was super experienced with this process. He recorded the exhaust sound and start up, he had them pull off the under tray and he took photos of everything on my car including the coilovers and tires/wheels. My advisor said that was a bit weird about the coilovers/wheels/tires but he said he still has faith in them covering it.
Thursday 8:30AM
I got a call at 8:30am. Best news ever. He said the insurance company called and approved the turbos.

I was super excited. He said they won't cover 2 return lines and I would have to pay my deductible for $200
Here we go. Since I told him I would do a write up on it, he took down my cell number and I told him to text me on the process. I thought they would take 1 week to get this done but...
Thursday 9:12AM
Car is up on the lift and ready to go


Thursday 11:15AM
I'm just as blown away about all this as you. Turbos are off

The old turbos and the fact that they were leaking

Brand Spanking New Goodness!!!


Thursday 11:55AM
Turbos are on. yay

Thursday 2:05PM
He sends me a photo of the car and said, "It's all back together and running. It's warming up. We are checking all your fluids as well and topping everything off"

Thursday 2:45PM
Tells me the test drive went perfect. Car is 100% fixed. They are putting it through the wash it's ready for pick up....READY FOR PICK UP. This is all in one day. ONE DAY.

Crazy. My car was given to the dealer on Tuesday and I'm picking it up on Thursday. Total of 3 days for them to diagnose, get the work approved and do the work. I was speechless. I've never had this great for a dealer experience before.
At 4:30PM I got there, signed my paperwork, paid the $357 I owed and I picked up my awesome new turbos car



Comment