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The wire that you see is part of the bead cable, and has apparently dislocated. This is a warrantable condition, and we would like to send a UPS call tag to pick up the tire at no charge to you so that we can make a more detailed inspection and send the information to our parent company in Japan. We rarely see this type of failure, and want to notify their QA Department.
Please let me know a street address where we can have UPS pick up the tire. They will bring a call tag with them and place it on the tire, then take it.
Also, if you will fax me a copy of your replacement tire invoice), I will make a check request to refund the tire directly.
Thanks for your assistance.
The wire that you see is part of the bead cable, and has apparently dislocated. This is a warrantable condition, and we would like to send a UPS call tag to pick up the tire at no charge to you so that we can make a more detailed inspection and send the information to our parent company in Japan. We rarely see this type of failure, and want to notify their QA Department.
Please let me know a street address where we can have UPS pick up the tire. They will bring a call tag with them and place it on the tire, then take it.
Also, if you will fax me a copy of your replacement tire invoice), I will make a check request to refund the tire directly.
Thanks for your assistance.
Regards,
I had missed this post. That is incredible customer service! If only every manufacturer was like that...
Question? why do your rear wheels sit so far back in the fender wells, I have the same wheels on my b7 and the gap on either side of the fender is even where as in pictures it looks like yours sitts really far to the rear of your car? Maybe im just crazy? But I gotta know whats up?
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