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Thread: My Experience with VR Wheels

  1. #1

    Default My Experience with VR Wheels

    This is my first and last experience dealing with this company, figured I should share it for everyone else's benefit.


    It began when I sourced a set of BBS AMG Aero II faces, as I knew VR Wheels had the capability of turning them into 3-pc wheels. Great, right? So I ship them the wheels February 19th, and after having paid them in full for the rebuild, parts, and to powdercoat the faces silver on February 18th. The price also included shipping them to me.


    On March 21st, having heard nothing, I email asking what the status is (and to provide an updated address as I had moved). I was told two more weeks for the parts to get in. OK, no problem.

    Exactly a month later, having again heard nothing (April 21st), I sent another followup asking when to expect the wheels. I was told the PARTS would be in the next week, and a promise of pictures of everything when it got in.

    May 13th I email back having heard, you guessed it, nothing. Reply was that all parts were in, was in the process of assembling, would send pictures. I replied with a thanks, stressing that they notify me BEFORE shipping so I could give them a definite address (depending on how long it took I was going to be in one of two places). This is on May 15th.

    May 29th I get an email, no picture, saying the wheels are ready, and to provide an address. Great! I send them my address and they sent me a tracking number May 30th. On this day, I happen to see a set of BBS AMG Aero II's rebuilt to what look like my specs on their facebook "built for a customer"... except they are white. I point out to them that, if these are indeed my wheels, they are the wrong color.

    On the 31st I get an email saying essentially "We think we accidently painted your wheels the wrong color, we're calling them back to have them repainted. Sorry"

    I say OK no problem (June 1st).

    June 9th I ask for an update. He says the wheels will be in the next day to be repainted.

    June 12th I get an automated email saying my wheels have shipped with tracking numbers. Great! They were supposed to arrive the 18th.

    June 18th, I come home to nothing? I check the status, to find out the wheels were sent to the original address, and were on hold at the local UPS there. Fuck. So I email them that day to have them fix the address, so they do. Great, two more days.

    Yesterday, I arrive home to only one box (two of the wheels). OK, so I pull them out, and the lips and barrel ends are scratched to the point that they look curbed. The fuck. But my focus is finding the other two wheels. I call UPS, and the other box required a signature, they didn't know why.

    I have VR Wheels call UPS to allow the package to be picked up directly, I go to UPS and wait two hours to pick these wheels up. Here's where it gets really good.

    Here is the box, exactly as they pulled it off the truck:



    I am livid. The lips/barrels look like they are several years used because of how poorly they were packaged. You can say UPS should have been more careful, but if your business is shipping wheels, you should at least be aware of the plastic ring pieces you can place on wheels to protect the lips. Or at least put cardboard between the two wheels in the same package...

    Anyway, here are a bunch of pictures of the damage on what are supposed to be brand new wheels. Each picture is of a different section, no two are of the same damage.



























    and the wheels themselves. The paint is decent, bubbling in some places.





    Overall a huge disappointment. I emailed them livid about this and they said:

    "We insure the wheels in full and got no control of how UPS handle the package. It wasn't like this when we ship it. If they are damage in anyway UPS insurance will cover it."


    I'm sorry but even the guy at UPS was appalled at how poorly they were packed. I have no desire to spend $150 to ship these back to a company who will just do the exact same thing for another 4 months, and then ship the wheels the same way.


    /rant

  2. #2

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    That packaging job is just embarrassing for a business. So unprofessional especially considering that's what they do. They really didn't even put anything between the wheels packaged together?!

    IG: @_olliee

  3. #3

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    I'd ask them to foot the bill to have someone local professionally refinish the lips and tell them to recoup the costs from their insurance with UPS.

  4. #4
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    I know when I bought my wheels from them the packaging left little to be desired.

    Hopefully you can get something worked out. It seems they really care about the people that pick them up in person from their shop, but they don't give a shit when it comes to shipping wheels.




    The Kia has been parted.

  5. #5

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    Quote Originally Posted by Ollie View Post
    That packaging job is just embarrassing for a business. So unprofessional especially considering that's what they do. They really didn't even put anything between the wheels packaged together?!
    They essentially saran wrapped the lips and then just stacked them.

    Quote Originally Posted by andybob View Post
    I know when I bought my wheels from them the packaging left little to be desired.

    Hopefully you can get something worked out. It seems they really care about the people that pick them up in person from their shop, but they don't give a shit when it comes to shipping wheels.
    This is the feeling I'm getting.

  6. #6
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    Quote Originally Posted by Pat View Post
    This is the feeling I'm getting.
    I am by no means a law expert, but here is what I would do.

    Open up an insurance claim with UPS. They are going to blame it on VR for not properly packaging the wheels. I would try and settle out some sort of agreement to get them fixed, either VR pays you so you can have the lips fixed by someone else, or they fix them.

    That's really the only thing I can think of. It is a really shitty situation though. Best of luck.




    The Kia has been parted.

  7. #7
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    well did't the dude from UPS himself say that it was a shitty packaging job?

  8. #8

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    Yeah there's basically no way UPS covers this.

  9. #9
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    How did you pay for them?




    The Kia has been parted.

  10. #10

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    Quote Originally Posted by andybob View Post
    How did you pay for them?
    Invoice through PayPal

  11. #11
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    ask to get a written statement from them, since that basically partially covers their ass, they might just do that

  12. #12
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    Quote Originally Posted by Pat View Post
    Invoice through PayPal
    I would start a PayPal claim then.

    Like you said, UPS will blame it on VR's packaging. With PayPal you should be able to get your money back.




    The Kia has been parted.

  13. #13
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    Let me fill in some known facts about VR wheels that many locals have experienced with them.

    1. Their customer service is shitty, no matter where you are located, they always seem to not care about an individuals business because it seems like most their business is never repeat business. The majority who buys a set of their wheels, buys it once and never again. You can expect any service turn around time from them to be nearly double what they predict. I understand they are busy, but when a 4 day job ends up being 2+ weeks, they should just fill people in beforehand. Not to mention they never call and when you finally call them and ask, they act like its your fault.

    2. Their selection is insane because they constantly import tons of wheels. If you think the amount of wheels on ebay is massive, you should see the shop. Wheels that most would pay 1.5-3k literally just stacked on top of another.... which leads me to #3.

    3. Nearly all their wheels have small defects which they don't hide nor promote. It is not uncommon to for people to pick up a set of wheels from them that need a truing or have a lot more defects that was shown.

    4. Their selection seems to give them the right to do whatever they want, they will still continue to make money regardless of their customer service because of all the people who want the "rare" wheels they import.

    5. I would highly suggest anyone locally who needs services performed to go to wheel flip.
    http://wheelflip.com/services/

    I would highly suggest everyone not buy from them until some sort of change happens there. The constant business motivates them to keep doing what they are doing what is essentially milking enthusiasts for cash for cheap imports and not giving a fuck about the customer.
    Last edited by electricalbox; 06-21-2013 at 09:56 AM.

  14. #14

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    ^ Seems to be 100% right. Can't believe I didn't discover this about them until now, hadn't heard it ever before. Hence why I posted this, don't want others getting pulled through the same shit I did.
    Last edited by Pat; 06-21-2013 at 10:06 AM.

  15. #15
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    Quote Originally Posted by Pat View Post
    ^ Seems to be 100% right. Can't believe I didn't discover this about them until now, hadn't heard it ever before.
    It is not really mentioned online it seems, unless a thread like yours comes around.

    I wish they gave better customer service because they are literally a few miles from my residence and have a ton of stuff. IDK how to say it, but when you go there it literally feels like a money pit with no care for the enthusiasts. Other wheel retailers / re-finishers have this passion or feel for the market. Nothing wrong with flipping wheels to make money, I do it as do a lot of people on here, but you still have to have care for the community.... to not care for the customer is absurd. They make enough money I would think their storage would be better, at least some cardboard between each wheel in a stack.

    Who knows, they may take care of all of this for you and show their CS has improved, but it is doubtful.

    BOL getting your money back or proper compensation.

    This was from a few years back when I went, things may have changed but I would never go again.
    Last edited by electricalbox; 06-21-2013 at 10:22 AM.

  16. #16
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    I'm by no means defending vr wheels, but I had a good experience with them fixing the curb rash and drilling/ pressing in inserts 5x114.3 to 5x112 into my wheels. The turn around time was good and price very reasonable.

    Then again I didn't get my wheels shipped and I'm local. That being said...did vr wheels have the shipment insured?

    I had a similar experience when I got a toda cbe for my previous car RSX ($1200 exhaust) shipped using usps (they are even harder to deal with then ups). The box came in mangled hole on the side...missing midpipe, dented exhaust canister and tape all over the outside of the box sealing up the hole. Usps also tried to say it was packaged poorly and tried to deny my claim (don't listen to the driver and let him discourage you) it was fully insured and no matter how shitty it's packaged they are fully responsible for shipping it in the same condition it left. It was just poor handling on usps's part, eventually after 3 months I got a check for $800 for the missing midpipe and dented exhaust canister.

    So hopefully vr wheels got insurance and it will be covered by ups. Be persistant and just get all the info and call ups yourself, don't expect the shipper to be pro active about getting you your money...that's what I had to do. I got all the info from the shipper and hounded usps, I literally called everyday for 3 months to get my $$$$.

    But I also agree with you that the packaging on the wheels was terrible! That's why I am so hesitant to mail anything big across the country anymore!

    Good luck man!

    Edit just reread your post more carefully, vr wheels did have it fully insure so just hound ups for your $$$$. No matter how shitty the packaging is, if it's insured they will have to cover it (that's what insurance is for). Get your $$$$ and have it fixed locally the hard part is already done (splitting the wheels) now it's just basic lip/ barrel repairs, hell you might even make $$$ out of it who knows? It's just stressful, frustrating, and time consuming! I know...it's the shitty part of car modding, don't give up and keep your head up, I was there too man.
    Last edited by SoSoA3; 06-21-2013 at 11:08 AM.

  17. #17
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    Quote Originally Posted by andybob View Post
    I would start a PayPal claim then.

    Like you said, UPS will blame it on VR's packaging. With PayPal you should be able to get your money back.
    Too late for that... you only have 45 days to start a claim. A tip for everyone using Paypal: if you don't have product in hand by 44 days, start a claim, regardless of whatever promises you have been told. The payment is automatically taken back from the seller and put on hold until it's resolved. They have a lot more incentive to fix the issue when they haven't been paid.

    If there was insurance on the packages, you need to start the claim with UPS. The shipper cannot start it.

  18. #18

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    ^ Unfortunately I had no reason to believe anything was wrong at 45 days haha

  19. #19
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    I bought some RS off them about a year ago, they were well packaged and in the condition described. Sorry you had a shit experience man.

  20. #20
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    Quote Originally Posted by KyleAnderson View Post
    Too late for that... you only have 45 days to start a claim. A tip for everyone using Paypal: if you don't have product in hand by 44 days, start a claim, regardless of whatever promises you have been told. The payment is automatically taken back from the seller and put on hold until it's resolved. They have a lot more incentive to fix the issue when they haven't been paid.

    If there was insurance on the packages, you need to start the claim with UPS. The shipper cannot start it.
    Very good to know, I think this should be something everyone exercises to make sure they don't get screwed over.

    Quote Originally Posted by AMGwheelwhore View Post
    I bought some RS off them about a year ago, they were well packaged and in the condition described. Sorry you had a shit experience man.
    I hope they are taking much better care of their products/customers now. All my experiences and stories from others were from over a year ago so I don't know if they had a Renaissance of any kind and this was possibly just a shitty circumstance. Then again, there is no reason to ship like that, at least do some sort of cardboard separation between the wheels & box.

  21. #21
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    Quote Originally Posted by SoSoA3 View Post
    Edit just reread your post more carefully, vr wheels did have it fully insure so just hound ups for your $$$$. No matter how shitty the packaging is, if it's insured they will have to cover it (that's what insurance is for). Get your $$$$ and have it fixed locally the hard part is already done (splitting the wheels) now it's just basic lip/ barrel repairs, hell you might even make $$$ out of it who knows? It's just stressful, frustrating, and time consuming! I know...it's the shitty part of car modding, don't give up and keep your head up, I was there too man.
    I highly doubt UPS will cover it. The carrier stated it was bad packaging to begin with so I am sure there is record of that, especially if the buyer was upset upon arrival. It would make no sense for UPS to cover it unfortunately. 60+ pounds per package with no padding, low amounts of tape, and no separation between articles inside. I can't ship breakable items just sitting in a box and file a claim with UPS, that wouldn't be fair. I'm sorry, but UPS too would look for anyway not to pay (as they shouldn't in this case), I hope the OP doesn't get nailed by this.

  22. #22
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    shit. i ordered my wheels from VR on monday-_-

    Instagram: @half_lung


  23. #23

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    Quote Originally Posted by scweet14 View Post
    shit. i ordered my wheels from VR on monday-_-
    I'm interested to know the condition of the wheels when the show up bud..
    Was considering VR for some wheels but after this I dunno. Sympathies to the
    OP, sounds like shitty business practices for a company that should know better..
    Hopefully this thread will help others not to get shafted on any wheels..

  24. #24

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    Well there clearly hasn't been a recent change cause this jus happened. I honestly hope none of this happens to you guys, but honestly I would buy some of those plastic lip protectors, mail them to VR Wheels, and say hey put these on and tape them down to the wheels before you ship.

  25. #25
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    Quote Originally Posted by scweet14 View Post
    shit. i ordered my wheels from VR on monday-_-
    Call them and ask them to package them properly, knowing them they won't be shipped out till next Friday at the earliest.

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