Adaptec Speedware - Dedicated to Fitment

[bradp@adaptecspeedware]

it probably wouldn't be worth the set up. i'll send it to my boss

[D Unit]

Can you make me a (2) small tapered spacers based on these dimensions?

http://www.jegs.com/SizeCharts/TaperedRodEndSpacer.html

A = 16 mm
B = 18 mm
C = 23.5 mm
D = 33 mm

[bradp@adaptecspeedware]

h20i weekend

[bradp@adaptecspeedware]

that car is so money

[famguy]

I'm also very happy with you guys!

They were direct fit. No issues at all!
4x100 --> 5x108

[exexpat]

I've ordered more than a dozen adapters from Motorsport, they've always been awesome for my stuff. I can't really go bargain bin for 5x108 adapters, so they've been a great partner in all of my cross-fitments. Thanks Junior and team.

[bradp@adaptecspeedware]

Dude idk what the deal is but I've had nothing but good fortune with MST stuff. From adapters to redrills, and yes, hub rings as well, always been good stuff and used for a few years now without any issues.

lots of people have, not sure what happened but he wasn't dealing with me so i don't have full story. I try and help anyone out that i can. oh well, glad its over regardless.

[KyleAnderson]

Footed the bill for correct lugs today and got the wheels installed... but not before one last screw up from Adaptec. One of the 20 short head lug bolts was 12x1.25 and not 12x1.5. Ended up trimming the top off one of my stock bolts to get these things on.

It's unbelievable how badly you screwed up...

[KyleAnderson]

I'm not the only one. Got to talking with a friend about this, and it turns out he had similar problems. Adapters showed up after 2 months with the wrong center bore size and had to send them back. He later ordered an extra which took just as long. He was also never sent the correct hardware.

[harlerocco]

Dude idk what the deal is but I've had nothing but good fortune with MST stuff. From adapters to redrills, and yes, hub rings as well, always been good stuff and used for a few years now without any issues.

[KyleAnderson]

How much can one company fuck up?

I was sent a tracking number on Thursday. No contact about it... no e-mail, phone call, message board contact, nothing. The package arrived today.... and it contains nothing of use.

I was sent 4 hub rings, which are loose as hell on both sides. You must have just eyeballed these things and called it close enough. They're useless for centering a wheel.

And get this... STILL no lugs!

I'm sick of your shit. The credit card charge has been reversed.


I would like to give a shout-out to justforwheels.com. I ordered a set of hub rings from them last Wednesday in anticipation that Motorsport-Tech would continue to screw me. They arrived on Monday and are dead-nuts perfect. Not a bit of play with them at all. If you ever need hub rings in odd sizes, I highly recommend doing business with them.

[KyleAnderson]

Still no reply or confirmation...

Brad, you've been active on the forum all day today. What's going on? I'm not able to call while at work. You know what needs to be done: send the correct lugs with a tracking number.

[KyleAnderson]

Like i said, i got the info i got from my boss so i in no way said it was 100% truth, just what i was told. a refund or credit, same thing. also you mention that we should've had hub rings done and already sent. we dont have a set day, it was a time frame. we will not set up a machine to make 1 set of hub rings, period. im just trying to get to the issue so we can sort it out. call the shop 775.351.1000 to get it handled.

Of course you don't make them on a set day. The time frame I was given was the week of June 3-7 as you had several other orders also waiting to be done. Would have been nice to get a call letting me know there would be another 3-4 week delay.

You know the issues now. Send the correct lugs so I can move on. Have a tracking number sent to me by the close of business today.

[bradp@adaptecspeedware]

Like i said, i got the info i got from my boss so i in no way said it was 100% truth, just what i was told. a refund or credit, same thing. also you mention that we should've had hub rings done and already sent. we dont have a set day, it was a time frame. we will not set up a machine to make 1 set of hub rings, period. im just trying to get to the issue so we can sort it out. call the shop 775.351.1000 to get it handled.

[KyleAnderson]

ok kyle, heres the info i got. You bought bargain bin adapters for $100. You found out you needed a different hub size on the wheel side so you called and made a complaint. We offered to give you $100 towards another new set but you wanted to keep those. You wanted some hub rings. My boss said he'd make you a set, free of charge of custom billet hub rings ($100) but he wouldn't be making hub rings for about a month. You were fine with this. Its June 18th. We'll get you your hub rings as soon as we can or you can order some from somewhere else.

Half the truth, sprinkled with enough lies to make you look good...

I bought a set of bargain bin adapters on April 23rd, but needed the vehicle side center bore enlarged to 72.56. I also ordered all the hardware to go with them.

I called exactly one month after ordering (May 23rd) to check on the status, and was told you forgot about them. Not a good start, but they did show up one week later.

The enlarged center bore came out just fine, but there were 2 problems when they showed up:

1. I was sent 12mm lug nuts when the adapters have 14mm studs. Still need the correct ones (black).

2. The wheel bore was advertised as 66.1, and they showed up measuring 67.1. This was your error, not mine. I explained the problem and was offered a set of hub rings to correct the situation. I was told you typically only make hub ring orders about once a month because the lathe needs to be set up for different tooling, and at that time it had been about 3 weeks since you last made them. It would be the next week, the week of June 3-7, that you would be making them again. That would have been fine, as I should have received them last week.

So what does it take? Three months to get an order right? Unreal...

I was not offered $100 towards a new set of adapters. This is a flat-out lie. I was told I could return them for a refund. That was it. I opted to keep them because they only need a set of hub rings to work.

I'm sick of getting dicked around. Send the correct lugs out tomorrow, and have them to my house by the end of this week.

A picture of a lug threaded on a bolt as proof that it's the wrong size: