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Ok, so I just got out of a meeting here at my work. As some of you remember me saying in some threads earlier this month, I just got a promotion. I work for Comcast, and I was formerly a generalist, and I recently got promoted to the retention team here. Well, I was in a "training" period the last month, and though my "training" period was taking live calls and handling customer's accounts no differently than I do now, effective Aug. 22nd, I officially became a retention agent. Anywho, heres what I was initially told upon coming to this department.
"You'll receive a 10% hourly pay increase, and you'll now receive generous comission."
That was the extent of what I was told. But hey, any improvement in pay is a good thing.
Well, at the end of my meeting, my supervisor kept me and two others aside (us new kids in the department) and went over the comission structure. Even though we weren't elgible for comission this past month because of the "training" period (i'll get my first comission check at the end of Sep), he still wanted to go over the numbers with us. Now, in retention, you earn commission off of the revenue you save for the company, and your paid differently on the different types of service you save (analog cable, digital cable, internet and phone), and because of the revenue I saved for the company with the different types of services I saved, I would have had a $4,000+ payout in comission in addition to my hourly rate check. Wow.
To give you a basic idea, my comission check would be more than double of what i'm currently earning on just the hourly rate. Basically i'm going to go from making $1,600-$2,000/month to making $4,600-$5,000 a month.
Gahhh i'm so stoked, I just had to share this with everyone!!!
"You'll receive a 10% hourly pay increase, and you'll now receive generous comission."
That was the extent of what I was told. But hey, any improvement in pay is a good thing.
Well, at the end of my meeting, my supervisor kept me and two others aside (us new kids in the department) and went over the comission structure. Even though we weren't elgible for comission this past month because of the "training" period (i'll get my first comission check at the end of Sep), he still wanted to go over the numbers with us. Now, in retention, you earn commission off of the revenue you save for the company, and your paid differently on the different types of service you save (analog cable, digital cable, internet and phone), and because of the revenue I saved for the company with the different types of services I saved, I would have had a $4,000+ payout in comission in addition to my hourly rate check. Wow.
To give you a basic idea, my comission check would be more than double of what i'm currently earning on just the hourly rate. Basically i'm going to go from making $1,600-$2,000/month to making $4,600-$5,000 a month.
Gahhh i'm so stoked, I just had to share this with everyone!!!
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