Mimecast Service Level Agreement



-April 10, 2021-

Mimecast Service Level Agreement

Mike Burroughs

Mimecast`s cloud-based security messaging services are one of the most comprehensive solutions on the market. With a massively scalable mail transfer agent (MTA), Mimecast offers multiple levels of defense as a cloud security messaging bridge and stops known and emerging threats before reaching your network. Mimecast is a cloud messaging solution that ensures continuity even when primary messaging systems are disconnected. Mailbox Continuity ensures the availability of emails by allowing users to access email and calendar information from everyday apps and devices to keep the business moving. During a continuity event, users are not concerned and are generally not aware that email servers are also said. Mimecast`s 100% service availability SLA is delivered from the highly secure Mimecast cloud and supported by redundant systems in data centers around the world. "What can really hurt Mimecast is that they proudly promote that many large law firms rely on their service, users being lawyers who always ask by email, which they rely on for critical issues," Moyse said. Mimecast security messaging solutions begin with the Secure Email Gateway, which uses sophisticated detection engines and anti-threat information to protect your emails and employees from a multitude of threats. Mimecast`s security email defenses offer SLAs for 99% anti-spam and 100% anti-malware protection, including zero-hour protection and 100% SLA availability. Security messaging settings can be controlled by a center console in which administrators hierarchically apply comprehensive and detailed policies at the organizational, group or mailbox level. Mimecast protects several major Uk law firms that rely on the service for critical matters, particularly for urgent court documents. Welcome to the Mimecast Contracts page where you`ll find contract documents for Mimecast`s various service offerings. The terms and conditions below are part of your contractual relationship with Mimecast.

Mimecast also provides email security services and email archiving and backup services that allow faster search of email archives and tools to retrieve deleted emails. Mimecast, which criticized Google Apps for not having a 100% service level agreement (SLA), has come under strong reaction from frustrated customers on Twitter. Other Mimecast security messaging services include: Mimecast is positioning itself as a provider of business continuity, a cloud system that protects customers from email outages. Your service is supported by a 100% ALS that leaves no room for errors. Mimecast Mailbox Continuity is the perfect complement to Office 365 and provides continuous access to emails even during Office 365 failure events. "Unfortunately, for Mimecast, they made a strong cane for themselves, making very public public advertising for their 100% ALS who made big and quickly customers on Twitter," he said. This article was written with the help of Ian Moyse, Director of Sales at Workbooks.com, Member of the Board of Directors of Eurocloud UK - Cloud Industry Forum Member. You can connect to Ian on LinkedIn. According to Twitter`s Mimecasts, some customers still have problems with their email, almost 14 hours after the outage began.

1 "How to Bridge the Email Security Language Gap Between IT and the C-Suite" - Mimecast Post by Orlando Scott-Cowley Blog, 10/2015 If you are a Mimecast customer already registered with us, please enter below your name, company name and email address, and we will send you a copy of your contract.


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